Privacy Policy

Last updated: January 1, 2026

FILMTRAY ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our Service at https://filmtray.com.

1. Information We Collect

1.1 Information You Provide Directly

• Account information: Name, email address, phone number
• Payment information: Billing details processed via our secure payment provider. We do not store full card numbers.
• Support communications: Messages and information you send to [email protected]

1.2 Information Collected Automatically

• Usage data: Pages visited, features used, session duration, subscription status
• Device information: Device type, operating system, app version (IBO Player)
• IP address: Used for region detection, fraud prevention, and service delivery
• Cookies and tracking: Session cookies for authentication; analytics cookies for service improvement

1.3 Information We Do Not Collect

We do not collect sensitive personal data such as government ID numbers, biometric data, or financial account details beyond payment processing.

2. How We Use Your Information

• Deliver the Service: Activate and manage your subscription, authenticate your device, and stream content.
• Process payments: Complete transactions and send receipts.
• Provide customer support: Respond to inquiries, troubleshoot issues, and resolve disputes.
• Improve the Service: Analyze usage patterns to enhance performance and content offerings.
• Send service communications: Account confirmations, renewal reminders, and important updates.
• Prevent fraud and abuse: Detect and block unauthorized account sharing or misuse.
• Comply with legal obligations: Respond to lawful requests from authorities in Germany.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Legal Basis for Processing

Where required by law (e.g., under GDPR), our legal basis for processing is:

• Contract performance: Processing necessary to deliver your subscription.
• Legitimate interests: Fraud prevention, service security, and analytics.
• Legal obligation: Compliance with applicable laws in Germany.
• Consent: Where we explicitly ask for your consent.

4. Data Sharing

We share your data only with payment processors, infrastructure providers, and legal authorities when required by law. We require all third-party processors to maintain appropriate security measures.

5. Data Retention

Data Type	Retention Period
Account data	Duration of subscription + 90 days
Payment records	7 years (legal/tax compliance)
Support tickets	2 years from resolution
Usage/log data	90 days rolling

6. Cookies

We use essential cookies (required for login sessions) and analytics cookies (to understand usage patterns). We do not use advertising or third-party tracking cookies.

7. Your Rights

Under GDPR and applicable law in Germany, you may have the right to access, correct, delete, restrict, or port your data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Data Security

We implement industry-standard security measures including TLS/SSL encryption, encrypted storage, access controls, and regular security reviews.

9. Children's Privacy

The Service is not directed at children under the age of 16 (per German digital consent requirements). We do not knowingly collect personal data from minors.

10. International Transfers

If data is transferred outside Germany, we ensure appropriate safeguards are in place (e.g., standard contractual clauses).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted at https://filmtray.com/privacy.html.

12. Contact

Email: [email protected]
Website: https://filmtray.com